Guidelines for Visiting Eye Gotcha

Due to the nature of the business conducted at Eye Gotcha in order to protect our patients, clients, employees, and their loved ones we are required to implement safeguards to help prevent the spread of infection. Please review the following mandatory procedures and restrictions regarding patient and client visits to Eye Gotcha. ​


Mandatory rules:
  • Appointments will be required for all visits to Eye Gotcha during the pandemic.  No matter how big or small the need please call the store at 415-431-2988 to schedule an appointment.  We are not accepting walk-ins at this time.
  • Mandatory screening will be required to enter Eye Gotcha.  This includes but is not limited to health questionnaires and non-contact temperature reading.  Patients and clients will not be permitted entry unless they meet screening requirements.  If you are not feeling well, please stay home and contact Eye Gotcha to reschedule appointments.
  • The appointment is for the patient alone. Only the patient, the patient's caregiver, or one parent/guardian per patient will be admitted inside.  Spouses, family, friends, confidants, fashion advisors, and animals accompanying the patient will not be permitted inside the facility.
  • No pets are allowed inside Eye Gotcha at this time. Guide animals are always allowed at Eye Gotcha but support and therapy animals are not permitted inside the facility.  All guide animals must stay under control of their handler at all times during visits.
  • Face masks must be worn at all times inside the office. Social distancing requirements must be observed inside the facility as well as while waiting outside.  This includes wearing face masks and standing 6 feet apart from other patients and clients.
  • You must remain seated during your visit.  Like Sirens calling sailors to the breakers our frame selection may tempt you to get up and walk around.  In order to maintain social distancing we require all patients to stay seated.  During your appointment an optician will be dedicated to help you with your optical needs.  We only hire highly skilled, trained opticians.  We don't make commission, so we are only concerned with helping you see and look your best.
 

Explanation of Professional Fees

Important Information Regarding Service Fees and VSP

Resources

SF Government Staged Plan to Reopen the City: https://sf.gov/information/reopening-san-francisco

CDC Guidance for Healthcare practices during COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/hcp/us-healthcare-facilities.html

Guidance for COVID-19 and Service/Guide Animals: 
https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/animals.html
https://www.hopkinsmedicine.org/patient_care/arriving-with-a-service-animal.html

Hand Washing Guides and FAQs:
https://www.cdc.gov/coronavirus/2019-ncov/hcp/hand-hygiene.html
https://globalhandwashing.org/responding-to-covid-19/

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